Service Agreement

Refunds
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services! We offer a Guarantee on all our services, if a task was not completed to your satisfaction or was missed during our visit simply contact the office and we will return to your home and re-clean the area or task with which you were dissatisfied at no additional cost to you.

Price Adjustments
 

We reserve the right to issue rate increases at any time. You will be notified when or if this occurs. As the needs or conditions of you home changes you may receive a price increase. 

Your Valuables
 

If you have valuables or heirlooms, including but not limited to any irreplaceable, collectable or expensive objects, it’s preferred that these items are secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle.

Broken/Damaged Items
 

We train our staff to take extra care with your belongings, however regrettably and although not common from time to time something may be broken or damaged If there is an item that is believed to be damaged by one of our cleaning professionals, it must be reported to the company within 24 hours from the completion of the service in efforts to properly investigate the issue. If we damage anything during the service being provided, we will notify the customer immediately. In the event an item is damaged or broken, we reserve the option to repair or replace the item. We cannot take responsibility for items that were broken because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall or an item that is propped against a surface).

Diamond Deluxe Cleaning Service is not responsible for damage due to faulty and/or improper installation of any item.

Extra Services
 

If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 24 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services.

Lifting & Climbing & Bending

 

However, there might be times when you want us to move furniture for example; tables, large chairs, etc. in these cases we are not responsible for; their breakage due to aged/old or faulty manufacturing nor are we responsible for any damage moving these items may cause to your floor. Diamond Deluxe Cleaning Service will not move furniture that contains electronics. Diamond Deluxe Cleaning Service will not pull out any appliances (for example a stove, fridge, washer/dryer) however if move it prior to the cleaning visit to allow access we would be more than happy to clean the exposed areas. We do ask that you place the appliances back into its proper place as well.

Our Cleaning Staff DOES NOT:

  • Clean or remove blood or any bodily fluids, fire or water damage, or mold. We are not trained in these areas nor are we equipped

  • We reserve the right to refuse to service a home with ANY insect infestation (including seasonal). If an infestation is identified, the cleaning staff will leave the property. You will be contacted immediately and charged a cancellation fee.

  • Clean the interior of curio cabinets (will only feather dust exterior)

  • Provide any pet or children-related services, nor empty diaper pails.

  • Clean/Shampoo carpet

  • Clean Chandeliers

  • Provide stain removal

  • Wash walls (we spot clean only)

  • Clean exterior of windows

  • Remove Paint

  • Service outdoor areas

  • Clean areas above the reach of our 10 ft step ladder

  • Clean Animal waste or litter

  • Move or lift items over 30 lbs